1, sending the reasons for failure note
A: The line is busy: that the other fax line is busy, this time can not be connected to line is busy: In the specified period of time idle line fax system has not led to failure to send
File format does not support: fax system does not support the file format you send, or encrypt your files or file upload is incomplete, there packet loss problem
Format Requirements: We currently only support *. txt, *. doc, *. xls, *. pdf, *. tif, *. tiff, *. bmp, *. jpg, *. gif files, page setup paper size must be for the A4! do not support dynamic linking, or contain any encrypted file! (If you want to send images to other formats, please insert the word in the document) (if the problem send the file, please copy the file to send word)
The other party to hang up: the other party answers the call, hang up, but a direct
Signal interruption: the other fax machine with our system, the signal connection is broken due to connecting the signal due to network or other communication causes disruption
No fax signals: the other party answers the call, fax, the system does not receive the fax machine the other side of the facsimile signal transmitted
No Answer: the other side is a man receiving fax machine, the system dial the other number, but no one answered the other fax machine
Waiting for re-issued: no one answered the other fax machine, the system temporarily interrupt signal, waiting for the signal to re-connect
Failure has been re-issued: the failure of customers re-issued to send a fax, this time, the original fax records show that failure has been re-issued, re-issued after the system generates a new record

2, if the other party is to receive faxes manually, the other party no answer, will cost anything?
A: If the other party is not extension, no one answered, no charge. If there is an extension, then just dial the host, it will charge.

3, received multi-page fax, but can only view the first page, why?
A: First, if your computer's operating system is xp, so then you open the "My Computer", click on the menu bar Tools / Folder Options / File Types, find the tiff, and tif format, the two formats The Open changed to "windows Picture and Fax Viewer, and then determine, so that you view the fax is to use the viewer to open and see more pages of documents.
Secondly, if your computer's operating system is windows2000, so then you open the "My Computer", click on the menu bar Tools / Folder Options / File Types, find the tiff, and tif format, the opening of the two formats mode changed to "Windows Document Imaging", and then determine, so that you view the fax is to use the viewer to open and see more pages of documents.

4, our fax on the Internet can be kept long time?
A: Under normal circumstances, your fax can be stored on our server for three months. For the security of your files, I hope you receive a fax when the fax images stored on your local computer.

5, mass fax a number of restrictions?
A: No, but in order to send a higher success rate, please do not load too many numbers. To 1000 or so is the best.

6, it is necessary to send a horizontal format, in the fax in the receipt of intermittent vertical format. The corresponding sent by fax when the system receives a document vertical format, fonts are also deformed.
A: First of all, we now only support the vertical A4 format, but we will actively improve, and hopefully soon will be able to support the horizontal format. If you want fat horizontal format, you can convert the document should first image format, then you can use windows Picture and Fax Viewer, or other drawing tools to edit into a vertical format, can be sent.

7, received multi-page fax, but why just save the first page, you can not save the other pages?
Answer: You should first multi-page fax file is saved to your local computer.
Second, if your system is XP, please use the windows picture and Fax Viewer to open fax documents, then click "Next" button to display the second page, then click the bottom right corner of the "Copy to" button, a pop-up window, then select the file type bmp format, and then click "Save", you can put the second page of fax stored on the local computer, then you can edit the second page of fax.
If your system is window2000 or 2003, please use the image processing tools, and then other steps as above.
8, received a fax image to seal or signature?
A: We offer electronic signature capabilities.

9, received the fax you want to edit and then send, but after editing to save on the deformation, and ask why?
A: This is mainly to the documents you receive tiff format images, this image is compressed, so if you use the picture to see the tool opens, they will be restored and so that may cause image distortion, so you need to image preserved, and then use photoshop and other photo-editing tool to change the bmp format images, and then squash the width of the extension in that direction twice, so you can restore the fax image.

10, receiving the fax, click the magnifying glass button, fax image will be automatically opened and displayed in the ie browser, how to save?
A: Please open My Computer / Tools / Folder Options / File Types, select the tif format, click on 'Advanced', select 'download OK to open', can be modified according to determined, and then click the magnifying glass button, will pop up a window, showing open, save, cancel the three buttons.

11, the system shows sent successfully, but the other fax machine does not receive a fax, may I ask why?
A: The system displays sent successfully, or that faxQQ system receiver to each other over the receiving fax machine to send a signal completion, so that the system that has already faxQQ fax data is sent to other fax machines, as to why not print out, may be because the fax machine Printing may occasionally go wrong in itself, this probability of around 0.1%, so you can ask your customers to print a fax report (basically all the fax machines are available Fax Log report), reporting on the reasons for instructions. In case of doubt, you can contact me faxQQ call customer service.